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A Letter About Patient Care at Intermountain Medical Imaging

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When pain brings you to the doctor, the hope is to leave with a quick fix. There’s little that is more disappointing than being told that you’ll have to wait for relief and that testing is required. The professionals at Intermountain Medical Imaging (IMI) in Boise understand that when you come in for one of their procedures, you may be feeling concerned, scared, and vulnerable.

Superior Patient Care

Providing superior patient care from the moment you walk in the door is a top priority. From check in to check out, and throughout each procedure, you can expect to feel respected, cared for, treated with dignity, and kept fully informed about everything that is happening and how it affects you.

“I am 72 years old and was in terrible pain when I arrived at your doors (crying like a baby!) Your receptionist checked me in so kindly and gave me a beautiful angel to keep with me. It helped.”

The patient care success at Intermountain Medical Imaging is measured by what past patients have to say about their experience. Their feedback and comments speak to the compassion and superior skills of all of the IMI staff. From the front desk to nursing support to the physicians, each and every member of the IMI team works to ensure the patient experience is comforting, comfortable, and inspires confidence.

“I want to say that from the time I entered the clinic until I left, I was treated with such warmth, reassurance, compassion, and the feeling I was really cared for.”

Procedures like MRIs, CTs, Ultrasounds, X-Rays, and Interventional Radiology may sound complicated and frightening, and that’s why the staff at IMI take time to make sure you understand what is happening and feel confident moving forward.

Compassion and Expertise

IMI nurses are all licensed in the state of Idaho and certified in BLS and ACLS. They provide patients with the education they want and the assessments they need and are trained in intra-procedural sedation monitoring. These compassionate members of the IMI team care for each individual after their procedure is complete making sure to follow up as needed.

“Knowing how upset I was, your wonderful nurses went out of their way to comfort me. After the procedure, they were still there offering me ice, warm blankets, and much-needed advice on what to expect next. I felt like I was leaving family behind when I said my goodbyes and hugged everybody.”

While IMI provides a full range of diagnostic and outpatient and interventional imaging tests, the physicians and professionals who perform them are known for treating patients like close family members and friends. They work with you to make sure you understand what you need to do and what to expect before, during, and after your procedure. You are made aware of all of the risks and any changes to medications and diet that will be required.

When your procedure and/or test is complete, you feel informed, cared for, and clear on how to move forward. Best of all, patients never feel alone at any point during or throughout aftercare.

IMI Makes the Road to Getting Better, Smoother

Being treated with dignity, respect, and compassion make dealing with pain, and the road to getting better smoother, faster, and easier. The staff at IMI understand this, and their dedication to providing the best patient care experience possible is illustrated again and again through the feedback they receive from those who have experienced their superior services.

The path to healing doesn’t have to be hard or lonely.

“It’s not all that often you find a group so professional but still able to convey their humanity. So please pass this letter on to the appropriate people because I want them to know how much they were appreciated and how lucky I felt to land in their comforting arms.” -IMI Patient